Frequently Asked Questions (FAQ)
👕 Orders & Products
Q: What kind of caps do you sell?
A: We sell premium streetwear-inspired caps, including snapbacks, fitted, dad hats, and more—available in various colors and designs.
Q: Are your caps unisex?
A: Yes! All our caps are designed to fit and suit both men and women.
Q: How do I know which size to order?
A: Most of our caps are adjustable and fit most head sizes. Each product page includes sizing details and fit notes.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide! Delivery times may vary depending on your location.
Q: How long does shipping take?
A:
Domestic (within your country): 2–5 business days
International: 7–15 business days
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Is it safe to shop on Streetcap?
A: Absolutely. Our site uses SSL encryption and secure payment gateways to protect your data.
🔁 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes! You can return unused items within 14 days of delivery. See our Returns Policy for full details.
Q: What if my product is damaged or incorrect?
A: We’re sorry! Please contact us at support@streetcap.com with your order number and a photo. We’ll fix it right away.
📩 Other Questions
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we can usually make changes. Contact us immediately at support@streetcap.com.
Q: Do you offer discounts?
A: Yes! We frequently run promotions. Sign up for our newsletter and follow us on social media to stay updated.
Q: How do I contact customer service?
A: Email us anytime at hello@streetcap.com or use our Contact Us form. We typically respond within 24 hours (Mon–Fri).